Privacy Policy
This privacy policy warrants the fundamental right of protection of personal data of the “users” (property managers, service providers, helpers, and other visitors) also guarantees “users” digital rights for both the website www.callthehelperllc.com and “CALL THE HELPER app” associated with CALL THE HELPER LLC.
The person responsible for processing data is:
CALL THE HELPER, LLC
San Diego, CA.
The Data processing will be subject to the duty of transparency, confidentiality, and integrity at any stage, and CALL THE HELPER guarantees for all the users to comply with the due diligence in data processing and cyber data security protocols.
The data will be collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
We ensure that we take the appropriate security of the personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage, using appropriate technical or organizational measures (‘integrity and confidentiality).
This privacy policy protects fundamental rights and freedoms of natural persons, especially their right to the protection of personal data.
This privacy policy applies to all users of the Website and CALL THE HELPER’S app, including those users classified as visitors according to our terms and conditions, for more info about terms and conditions, please visit www.callthehelperllc.com/terms
Accessing our website, you declare that you accept our privacy policy. If you do not agree with our privacy policy, you should not access or use this website, neither CALL THE HELPER app. You can exercise the rights of access, rectification, cancellation, and opposition to data processing at any stage of the data process.
EUROPEAN USERS (GDPR)
Our website and CALL THE HELPER app guarantees the right to process and collect the data of every user, including users (property managers, service providers, helpers, and other visitors) from Europe even when they are regulated by the GDPR in the European Union.
The website operates with many servers located around the world, including in the United States of America. If you live in a country with data protection laws, maybe the storage of your data may not have the same protection and regulation as your country of residence. Also, it is important to know that this privacy agreement complies with the General Data Protection Regulation of the European Union (GDPR).
After all this claim, you agree that we can use and process your data, in compliance with the data privacy protection regulations.
WE DO NOT SELL YOUR DATA
Our business model does not sell “users” data, email addresses do not will be used to send other communication other than an email confirmation of your membership or to respond to your requests for information about our service.
MANAGEMENT OF MY DATA AND INFORMATION (CALIFORNIA CONSUMERS PRIVACY ACT)
Our website does not sell or rent your personal information to third parties. Our website discloses non-sensitive information for marketing and promotional purposes. In any case, we reveal any information that could be used for the identification of the user.
In particular, concerning the marketing on our website, we use marketing campaigns and marketing companies to display advertising when you visit our website. However, these companies may use the information from your visits to our page to display other products or services of interest to you.
Our Website, do not send any advertising if you have not given your consent to receive advertising.
If you wish, we may share your information with suppliers of products, services and properly selected other third parties to improve our services, such as payment platform providers. We ensure that third parties strictly adhere to data protection and confidentiality. For more information about California Consumers Privacy regulation, please visit www.callthehelperllc.com/CCPA
ABOUT DATA WE COLLECT
This website and CALL THE HELPER app will only collect the necessary data to fulfill the obligations arising from the service we subscribe to with you. To use CALL THE HELPER app you must complete the online form with the following personal information: name, email, date of birth, physical address, phone number. Other kinds of data may be required to process the service contract between you and call the helper like payment methods, credit cards numbers, and taxpayer id.
WHAT KIND OF INFORMATION DO WE COLLECT?
Contact: You could request us any information about our services: in that case, we may collect personal information as your name, email, phone number, postal address, physical address, payment methods, call the Helper will not force you to provide sensitive data like sexual preferences, race, or religion.
We offer you the chance to receive our emails, notifying you of having received new messages and any other matter relating to the use of the website and the app. If you do not want to receive emails from us, you can adjust within the settings.
Register: When you register at Call the Helper, both the website or the app, we ask you to provide kind personal information, including a valid email address, name, phone number, postal address, physical address, and payment methods. Also, we can require a taxpayer ID for billing information.
We use to combine your personal information with information we collect automatically or obtain from other companies and use it to develop and identify our services, content, and advertising and also, to prevent fraud in compliance with the law.
Participation within our community: When you register, your information may be made visible to other users on the app, we could make your profile visible within our community including images, experience, geo localization (for example when you hire a helper’s services, we need to advise it about your location. Also, we collect information about hashtags, groups, and forums in our social media community.
Browsing over the website: We collect information about your activities on our website, such as the information you share in our community, IP address and geo-localization information, device, and connection information.
We use this information to provide you with quality services and protect your data from any malicious or fraudulent acts, preventing your information from being subject to any act of information breaking.
Unsolicited collaboration: The website will not accept any kind of unsolicited collaboration, but if you decide to share some of your no-requested collaboration, the website may process said data under our terms and conditions.
CALL THE HELPER will not accept any recommendation that can improve our website or Call the helper’s app. We have a precious group for the development and the improvement of new versions of the app, so any kind of unsolicited request will be handle accordingly to our terms and conditions.
Purchases within the website: We collect data regarding your tastes in purchases within our website and your data may be shared with other users to offer you products and services more according to your taste and the service that we sell.
When you place an order of our service, we may store data necessary to provide you with information about. Once you register your information is visible to other users, it is necessary to complete said information for the provision of the service by our “helpers”
Billing information: We need to collect a series of data such as name, card’s number, telephone, and billing address to place an order. These data are not filed by our website or “Billing information” they are handled by payment service providers.
Personal interest: We may collect information about your tastes and interests while subscribing to our service.
Social Media: We may use information about your social media, such as username and advertising preferences. Data could come from Facebook, Instagram, and LinkedIn.
Account creation:
This information is provided by the user when registering. This information may include past information from the intended service provider and a to-do list.
When you create your profile in our app, we will automatically save information such as your name, IP address, email, and browser.
For security reasons and to make your user experience the best possible, we need to verify your account (to know that you are not a robot). We could do this by email.
For more info about data we collect in CALL THE HELPER app, please visit www.CallthehelperllcApp/privacy policy (introduce el link)
HOW DO WE COLLECT YOUR DATA?
-Data provided by you: When you register on our platform when you place an order of our services when you request information about our services and cost, you are giving us the right to handle your data.
-Third parties: We received information from third parties, for example from PayPal and Discovery for fraud warnings for our due diligence in fraud prevention and risk assessment efforts.
-From Marketing Campaigns: We receive data from marketing partners to measure and manage our marketing campaigns.
-From other users: For example, we can receive info from you in our referral a friends’ campaigns, we will receive limited information, such as your email or any other contact information, we will use said information by our privacy policy and data safe.
-Third parties: We received information from third parties, for example from PayPal and Discovery for fraud warnings for our due diligence in fraud prevention and risk assessment efforts.
-From Marketing Campaigns: We receive data from marketing partners to measure and manage our marketing campaigns.
-From other users: For example, we can receive info from you in our referral a friends’ campaigns, we will receive limited information, such as your email or any other contact information, we will use said information by our privacy policy and data safe.
DATA PROCESSING, WHY?
The data processing is under the principle of transparency, relevance, minimization, accuracy, retention period, and security. In CALL THE HELPER we provide a quality service, for this, we must know what your opinion is about our services, in addition to keeping in contact with you to clarify all your questions.
CALL THE HELPER, will request your information only to fulfill the contract signed between us, and provide you with quality services.
CALL THE HELPER will request personal information with the duty to comply with legal obligations and prevent fraudulent conduct.
CALL THE HELPER will request your information to maintain all our cyber security protocols to the highest standards.
CALL THE HELPER, will ask for your authorization to obtain the necessary permits in case of using your data for a different purpose.
Marketing:
Our marketing agency may use your email to send you information about our products and services, promotions that may be of interest to our clients.
Additionally, CALL THE HELPER will request your permission to send you SMS, make phone calls, or ADS.
The requests we make, are made in the legitimate interest of our service provision contract, and by the laws that regulate the processing of data and consumer rights, in the case of email marketing or SMS, it will be proportional to the services we provide.
Users have the right to refuse to receive such information by sending an email to marketing@callthehelperllc.com
HOW LONG MY DATA WILL BE STORE?
The data will be store for no longer than is necessary for the purposes for which the personal data are processed; the data will be processed solely for archiving purposes in the public interest.
CHILDREN UNDER 18 YEARS OLD
Both the website and CALL THE HELPER app, do not allow access to children under 18 years old. The website does not collect information from underage children or adolescents. If you are under 18, please do not submit information to our page or CALL THE HELPER app. If a child registers on our page and saves their personal information, we will take the step of canceling their subscription, deleting their subscription, and all the information on both the website and the App. If we delete a profile created against our policy of rejecting the under 18 years old register policy, we reserve the right to archive your email and IP address to ensure that you do not try to create another profile.
CAN I ACCESS THE WEBSITE WITHOUT REGISTERING?
You can access the website as a visitor, as we established in our terms and conditions. We do not collect information from visitors to our page. When you visit us and do not register an account, we will use session identification cookies on your computer. For more information about cookies in general, check our cookie policy.
HOW DOES CALL THE HELPER'S WEBSITE PROCESS THE INFORMATION THEY SEE ABOUT MY OTHER USERS?
Please, be careful with share personal and private details on your profile. You may voluntarily share information sensitive to us when you create your profile, including sexual orientation and ethnicity is not necessary to do so. Please remember that the photos or images you post on the website or maybe in the App may reveal some personal information. If you choose to post sensitive information of a person, you agree that we process your information and make it public to the other members of the community.
You can request any kind of information about services, cost, payment methods, and any other information by contacting us. When you use the contact messaging system, the amount of personal information you share is at your own risk, so you should be very careful about the information you share.
PAYMENT METHODS
When you subscribe to the CALL THE HELPER service through automatic debit on our payment platforms, we do not keep the information about your credit card.
When payment service providers do (they are authorized to do so by the appropriate regulators), you can access the privacy policies of the payment company such as PayPal, VISA, DISCOVERY, MASTERCARD directly on their website.You can request any kind of information about services, cost, payment methods, and any other information by contacting us. When you use the contact messaging system, the amount of personal information you share is at your own risk, so you should be very careful about the information you share.
OTHER INFORMATION IS COLLECTED BY THIS WEBSITE
When you contact our support team to the customer by email, we will receive your email. We may collect your IP address and the data you have sent us to help you solve your problem. We may keep the record of our communication with you the same happens if we receive a complaint from another user against you. In any case, will be said information be in public exposed, respecting the right to integrity.
In general, we use your data to maintain our quality standards and provide you with an optimal service based on the contract signed between us.
COOKIES
This website collects information through “cookies” on your computer or phone.
A cookie is a tool that keeps data about visits to pages, recognizes your choices when you visit our website and ensures that the website is correct, allowing us to provide the services that members require. For more info about cookies that we use, please www. callthehelperllc.com/cookie-policy revisar este link
SALE OR MERGER OF THE COMPANY
In the event of the sale or merger on the company Call the Helper LLC, data processed by our website will be transferred in its entirety to the company that subsists after the sale or merger. After the sale or merger, our privacy policy will continue to comply with respect for privacy, and data processing will be reflected in our privacy policies.
ADDITIONAL USE OF DATA
We may use information that you post on the public pages of our website to offer advertising and marketing products or services that could be interesting for you. This feature allows us to improve our website and provide you with a better browsing experience.
In addition, we process your personal information to resolve disputes, solve technical problems and implement our terms of use.
COMBINED DATA
The aggregated data is to provide a better service to our users. We may analyze the order information in an aggregate form to better maintain, operate and administer the website.
The Aggregated information can be shared with other affiliates and business partners to describe the features of our products and services.
HOW SHOULD I HANDLE INFORMATION ABOUT OTHER USERS OF THE WEBSITE?
You should use the information you know about other users only to request our service. You cannot use the data of other users for commercial purposes, send spam, harass or make threats of any kind.
The website reserves the right to remove and suppress the account of any user who acts against these terms.
DISCLOSURE OF INFORMATION TO GOVERNMENT ENTITIES
CALL THE HELPER wants to maintain a healthy community and, we will cooperate with law enforcement agencies and third parties that enforce intellectual property rights and other rights of third parties. We may disclose your personal information when required by law and public institutions to protect our rights and our community.
We are not legally responsible for the way public entities use and treat such information.
DATA REMOVAL
You can request us to remove your information from our database. This request will only apply to emails or phone numbers that we have stored at your Log out and not to any type of information that the member provides later in the case they want to register.
Once the user requests the deletion of your data, the website will be obliged to block your data when it proceeds to its rectification or deletion.
BLOCKING
The blocking of the data consists of the identification and preservation of the same, adopting technical and organizational measures, to prevent its process, including visualization, except for making the data available to competent organizations, in particular, the data protection authorities.
DATA PRIVACY SECURITY
CALL THE HELPER, will implement appropriate technical and organizational measures for ensuring that, by default, only personal data which are necessary for each specific purpose of the processing are processed.
Our website has implemented all reasonable and appropriate measures to ensure safety, protect and prevent the loss, use improper alteration of the information under our control, including personal data.
Our Website uses reasonable and necessary security measures to guarantee the confidentiality of your personal information, such as the use of secure servers and ‘firewalls.’ Our team of technical experts focuses on protecting your security.
We take all reasonable precautions against the possible security risks of our page, we cannot guarantee that the website will not be exposed to unauthorized access attempts and hacks that can damage the hardware of your equipment, data loss, or other eventualities. We ask you to take all necessary measures to keep your personal information secure (including your password access) and disconnect after use. For more information, check our terms and conditions.
Please, do not reveal or share your password with third parties. If you lose your password or show it to a third party, your personal information may be compromised. You must change your password immediately through our website. The website is not responsible for the handling and processing of data made by third parties if the user does not keep their access information secure.
MY PRIVACY RIGHTS
In exercising your rights of access to information, you will be able to: review your profile information at any time. Once registered, you can edit and change your personal information, including your email and accessing your account, and following the instructions that appear on the screen. We recommend that you change your password periodically to reduce the risk of access by unauthorized persons.
RIGHT OF ACCESS
You are the only one who controls your account in the app. The details are available to you every time by accessing your “profile”, allowing you to modify, correct, or update your information at any time just by logging into your profile on Call the Helper App.
Users have, under the law, the right to access their personal information by requesting a copy of the information we have stored.
RIGHT OF DELETION
Users have the right to delete their profile and remove all their information, send a message through info@callthehelperll.com
To prevent the abusive or inappropriate use of our website by a user who has been removed or suspended, we reserve the right to withhold any information we deem necessary to ensure that the user does not create another account or a new profile against our terms and conditions.
RECTIFICATION
Users have the right to obtain without undue delay the rectification of inaccurate personal data concerning him or her and also, the right to have incomplete personal data completed, including through providing a supplementary statement.
RIGHT TO ERASURE ('RIGHT TO BE FORGOTTEN)
Users have the right to obtain the erasure of personal data concerning him or her without undue delay and CALL THE HELPER shall have the obligation to erase personal data without undue delay when applies:
• Personal data are no longer necessary concerning the purposes for which they were collected or otherwise processed;
• For the establishment, exercise, or defense of legal claims.
• Personal data are no longer necessary concerning the purposes for which they were collected or otherwise processed;
• For the establishment, exercise, or defense of legal claims.
PROFILE INACTIVITY
If you have not used the system in three months, your profile will be deleted as part of the page’s data maintenance system.
Your account can not be used by another person and, your profile and its content will be removed as soon as we become aware of your death.
CONTACT
If you have questions about our PRIVACY POLICY or the way we collect and use your information, contact us at privacypolicy@callthehelperllc.com.
GOVERNANCE
This privacy agreement and the rules that complement will comply with by-laws that regulate privacy in the United States, the California Consumer Privacy Act (CCPA), and by-laws such as the General Data Protection Regulation of the European Union (RGPD) for our users from Europe.
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