Faq’s

FAQS

Frequently Asked Questions

Still Have Questions?

    General Questions

    Call the Helper provides house cleaning, commercial cleaning, deep cleaning, Airbnb cleaning, maintenance support, furniture and equipment assembly, and selected exterior cleaning solutions such as pressure washing for qualified properties. We are based in Chula Vista and primarily serve San Diego County, while also considering selected projects throughout California and across the United States based on scope, logistics, scheduling, and service requirements.

    We comply with all local and state regulations, ensuring that all our services and workers are properly registered and certified.

    Our team is led by CEO Oscar Ramirez, COO Lady Ramirez, CFO Wendy Ramirez, and CMO Liodenny Quiñonez.

    We are based in Chula Vista and primarily serve San Diego County, including San Diego, Pacific Beach, Coronado, and nearby areas. For qualified commercial, specialty, or project-based work, we also consider opportunities throughout California and across the United States based on scope, logistics, scheduling, and service requirements.

    While cleaning is our core service, Call the Helper also provides selected property support solutions such as maintenance support, furniture and equipment assembly, and pressure washing for qualified residential and commercial projects.

    Booking and Scheduling

    You can contact us through our website, by phone, or by email. All contact details are available on our website.

    All helpers are direct employees of Call the Helper, ensuring proper training and quality standards.

    Yes, all helpers are thoroughly vetted and trained before being sent to any job site, ensuring your safety and satisfaction.

    Absolutely! Feel free to indicate any specific tasks you’d like the helper to focus on. We’ll provide a service list for you to fill out.

    We offer regular cleaning and deep cleaning services. Once you contact us, we’ll ask a few questions to determine the best service for your needs.

    During and After the Cleaning

    You don’t need to provide any cleaning products – our team comes fully equipped. However, if you prefer us to use your products, just let us know.

    The minimum time depends on the type of cleaning required. Once we provide a quote, we’ll let you know how many hours are needed.

    Please contact us at least 24 hours in advance to cancel or modify your appointment.

    If you’re not satisfied, contact us through our website, and we’ll address your concerns promptly.

    We are a professional company with insurance to cover any damage. Our team also takes before-and-after photos to ensure quality and transparency.

    Payment and Insurance

    We accept checks, debit/credit cards, Zelle, and cash.

    Yes, we are always looking for new helpers to join our team.

    Notify us as soon as possible, and we’ll investigate the situation.

    Safety and Trust

    Our helpers wear aprons with our company logo and carry ID badges with their names and company information.

    Yes, as a responsible company, Call the Helper assumes all labor-related obligations, protecting our clients.